This Refund Policy explains when and how DreamCraftr processes refunds for credit purchases and subscription plans, how we handle platform faults, and the steps required to submit a request.

Please read this policy carefully before making a purchase. By completing a transaction on DreamCraftr you acknowledge that you have read and agree to the terms set out below.

1. Nature of the Product and Digital Delivery

DreamCraftr is a cloud-hosted, AI-powered software-as-a-service platform. When you purchase story credits or a subscription plan, you are paying for immediate access to cloud-based computational AI processing, including text generation, image generation, and character illustration rendering powered by services such as Google Vertex AI, Gemini, and Imagen. The resulting digital assets — story text, cover art, and page illustrations — are generated and delivered to your account in real time.

Because our product delivers immediate digital value through the irreversible consumption of cloud computing resources, we generally do not offer automated refunds once those resources have been consumed. Each story generation job dispatches billable AI inference requests on your behalf at the moment you initiate it; those costs cannot be recovered once incurred.

All purchases are processed by Lemon Squeezy, which acts as the Merchant of Record for all DreamCraftr transactions. By completing a purchase on DreamCraftr you also agree to Lemon Squeezy's applicable checkout, billing, and payment processing terms. Nothing in this Refund Policy limits any rights you may have that cannot be waived or excluded under the mandatory consumer protection laws of your jurisdiction.

2. One-Time Credit Purchases: Eligibility Window and Usage Conditions

For Pay-As-You-Go and Credit Pack purchases, you may request a refund within fourteen (14) calendar days of the original purchase date. Refund eligibility is conditional on your account's usage within that window. A refund request will be evaluated against the following usage thresholds, and eligibility will be voided if any of the conditions below are met.

• You have generated more than one (1) story using credits from the purchase in question.
• You have consumed any character upload credits from the purchase in question to run a character reference image generation.
• You have downloaded, exported, or shared any story assets — including story pages, illustrations, or cover art — that were generated using credits from the purchase in question.
• Your request is submitted more than fourteen (14) calendar days after the original transaction date.
• We have reasonable grounds to believe the refund request is fraudulent, part of a pattern of abuse, or accompanied by a chargeback or payment dispute filed with your card issuer or bank.

3. Subscription Plans: Auto-Renewal Disclosure, Cancellations, and Renewal Refunds

California Automatic Renewal Disclosure (and equivalent global laws): DreamCraftr's subscription plans are offered on a recurring basis. YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW at the end of each billing period (monthly, or as otherwise stated at checkout) at the then-current subscription price, and your saved payment method will be charged automatically at the start of each new billing period unless you cancel before the renewal date. Subscription price and billing frequency are clearly disclosed before you complete your initial purchase. If the subscription price increases materially, DreamCraftr will provide you with advance written notice of the new price before it takes effect, and you will have the opportunity to cancel before the increase applies. To cancel and avoid a future renewal charge, you must cancel before your next renewal date.

DreamCraftr offers a monthly subscription plan that automatically renews each billing period. You may cancel your subscription at any time through the billing management section of your account dashboard. Cancelling your subscription prevents any future charges and allows you to continue using the Service and any remaining credits through the end of the current paid period. Cancellation does not delete your account or story library.

Monthly subscription fees are generally non-refundable once a billing period has renewed. If you believe a renewal charge was applied in error, you must contact us within forty-eight (48) hours of the renewal transaction date to be considered for a refund of that renewal charge. Refund requests submitted outside this window will not ordinarily be eligible.

The following situations are not eligible for a subscription refund under any circumstances:

• Forgetting to cancel before a renewal date when the account was still active and accessible.
• Unused subscription credits at the end of a billing period. Credits that are not used before the next renewal date are forfeited in accordance with the plan terms.
• Renewal charges incurred after the forty-eight (48) hour post-renewal window has elapsed.
• Charges from previous billing periods beyond the most recent renewal cycle.
• Subscription fees incurred while a subscription was in a paused state at your own request, as pausing does not prevent the billing cycle from continuing unless the subscription is fully cancelled.

4. Exceptional Circumstances: Platform Failures and Service Credits

DreamCraftr acknowledges that technical failures on our end can disrupt the service you paid for. We take these situations seriously and will provide an appropriate remedy where a verifiable platform-side fault has prevented you from receiving the functionality you purchased.

• Story generation failure: If you initiate a story generation job, story credits are deducted from your balance, and the generation fails to complete due to a confirmed error on DreamCraftr's infrastructure or AI pipeline — not due to a network issue, browser limitation, or third-party disruption outside our control — we will restore the consumed credits to your account.
• Incomplete or unrendered assets: If a completed story is saved to your library but one or more pages are permanently missing, blank, or unrendered due to a platform fault, we will issue replacement credits equivalent to the affected generation cost after we verify the defect.
• Confirmed system downtime: If a documented, widespread service outage occurs during your active billing period and materially prevents your use of the Service for a sustained period, we may at our discretion offer a service extension, account credit, or prorated subscription adjustment.
• Billing duplication: If a technical error causes the same purchase to be charged to your account more than once, we will refund the duplicate charge in full upon confirmation.

5. How to Submit a Refund Request

All refund requests must be submitted by email. Please do not initiate a chargeback or payment dispute with your card issuer before contacting us; doing so may result in account suspension and will void eligibility for any credit-based remedies.

To submit a request, send an email to support@dreamcraftr.com with the subject line "Refund Request" and include the following information:

• Your full name and the email address registered to your DreamCraftr account.
• The date of the transaction and the approximate amount charged.
• Your order or transaction identifier, which can be found in the receipt email sent by Lemon Squeezy at the time of purchase.
• A clear description of the reason for your refund request, including any relevant error messages, screenshots, or other evidence of a platform fault if you are claiming under Section 4.
• For subscription renewal refund requests: confirmation that the request is within forty-eight (48) hours of the renewal charge.

6. Processing Timeline and Outcomes

We aim to acknowledge all refund requests within two (2) business days of receipt. If we require additional information or verification, we will contact you at the email address on your account.

Once we have all necessary information, we will review your request and notify you of our decision within five (5) to ten (10) business days. The outcome of a refund request may be one of the following:

• Approved cash refund: Where a monetary refund is approved, the amount will be returned to the original payment method used for the purchase. Refunds typically appear on your statement within five (5) to ten (10) business days after approval, depending on your card issuer or bank.
• Account credit: In exceptional circumstance cases under Section 4, we may issue replacement story credits or character upload credits to your DreamCraftr account in lieu of a monetary refund, at our reasonable discretion.
• Partial refund: Where a purchase partially meets refund eligibility criteria, we may approve a partial monetary refund or partial credit equivalent to the unused portion of your purchase.
• Declined: If your request does not meet the eligibility criteria described in this policy, we will explain the basis for the decision. You may respond with additional information if you believe a material fact was not considered.

7. Governing Law and Jurisdictional Consumer Rights

This Refund Policy is governed by the laws of Botswana. Nothing in this policy is intended to limit, override, or waive any right that cannot be excluded under the mandatory consumer protection laws applicable to you in your jurisdiction. If a provision of this policy conflicts with a non-waivable statutory right in your country, the statutory right will take precedence to the extent of the conflict.

Users in the European Union, United Kingdom, Australia, and other jurisdictions with statutory cooling-off or distance-selling rights should be aware that those rights may apply to their purchase circumstances. We encourage you to contact us to discuss your situation, as we will always aim to comply with applicable mandatory rights.

8. Contact

For refund requests and billing enquiries, contact DreamCraftr at support@dreamcraftr.com. For privacy-related matters concerning your account data, contact privacy@dreamcraftr.com.